5juta Privacy Policy — User Data Protection
This Privacy Policy describes how 5juta collects, uses, stores, and protects the personal information of users who register and use our platform in Malaysia.
Last updated: 2026. By using the 5juta platform, you agree to the data handling practices described in this document.
1. Information We Collect
5juta collects several categories of information when you register and use the platform. This information is necessary for the platform to operate securely and meet user needs.
Account Information
During registration, we collect your full name, email address, phone number, and encrypted password. This information is used to verify your identity and manage your account on the 5juta platform.
Payment Information
When you make a deposit or withdrawal in Malaysian Ringgit (RM), we record transaction details including the amount, payment method (DuitNow, FPX, bank transfer), and the date and time of the transaction. We do not directly store your full credit card or bank account details — that information is processed through a secure payment gateway.
Device & Browser Information
We collect technical information such as device type, operating system, browser type, IP address, and usage data including pages visited, session duration, and in-platform interactions. This information helps us improve platform performance and detect suspicious activity.
Cookies & Tracking Data
5juta uses cookies to store user preferences, maintain login sessions, and understand platform usage patterns. You can manage your cookie settings through your browser, though fully disabling cookies may affect certain platform features.
2. How We Use Your Information
Information collected by 5juta is used solely for the following purposes and will not be used beyond the stated scope without your consent:
- Processing account registration and verifying user identity before platform access is granted.
- Securely process deposits and withdrawals in RM via supported local payment methods.
- Sending account-related notifications, transaction updates, system announcements, and bonus information where you have opted in to receive them.
- Detecting and preventing fraud, money laundering, and platform abuse.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Improving the user experience through usage pattern analysis and feedback.
- Providing responsive customer support whenever you reach out to our team.
5juta does not use your information for third-party advertising purposes without your explicit consent.
3. Data Storage, Security & Information Sharing
Storage & Retention Period
Your personal information is stored on secure servers for as long as your account remains active, or as long as necessary to fulfil the purposes outlined in this policy. Following account closure, 5juta will retain transaction records and account information for the period required under Malaysian law before the data is securely deleted.
Security Measures
5juta implements a range of technical and organisational measures to protect your data, including SSL encryption for all data communications, password encryption using secure algorithms, continuous system monitoring to detect unauthorised access, and strict internal access controls for platform staff.
Third-Party Sharing
5juta does not sell, rent, or disclose your personal information to third parties for commercial purposes. We only share necessary information with the following parties under limited circumstances:
- Payment service providers that process your MYR transactions — only the information required to complete those transactions is shared.
- Malaysian government authorities or law enforcement bodies where required by law or court order.
- Technical service providers that assist in operating the platform's infrastructure, bound by strict confidentiality agreements.
4. User Rights Over Personal Data
As a 5juta user, you hold certain rights over the personal data stored by the platform. These rights can be exercised by contacting our support team via the in-platform live chat.
You have the right to request a copy of the personal information we hold about you. Requests will be processed within a reasonable timeframe.
If your information is inaccurate or out of date, you have the right to request a correction. Updates can be made directly in your account settings.
You may request the deletion of your account and personal data. Such requests are subject to any applicable legal retention requirements.
5. Policy Changes & How to Contact Us
Privacy Policy Updates
5juta reserves the right to update this Privacy Policy from time to time to reflect changes in data handling practices, legal requirements, or platform improvements. Users will be notified of any material changes via in-platform notifications or their registered email. The date of the most recent update will always be displayed at the top of this document.
Continued use of the 5juta platform after any Privacy Policy changes take effect will be considered acceptance of the latest version of the policy. You are encouraged to review this page periodically.
Support & Privacy Enquiries
If you have any questions, concerns, or requests regarding your personal data or the implementation of this Privacy Policy, you can reach the 5juta support team via the live chat available within the platform after logging in. Our team will assist you within a reasonable timeframe and in Bahasa Melayu.
For general enquiries, please check our FAQ ours, which covers answers to the most frequently asked questions from users regarding accounts, privacy, and data security.